Sony Shipping? What the heck!

Why did Sony work out such a horrible contract with FedEx? (Copied from my thread in HP about my DV6 return)...
This is a PITA!

I do not anticipate any problems, but apparently their contract with Fedex is one where Fedex does not have to treat you as a customer, but rather as garbage.
I have no options, they get three-failed delivery attempts, and then I can drive an hour to pick it up (no one is at my house during the day to sign for it, and I do not want to release liability).

1) I cannot have the address changed to my work address
2) I cannot have it transfered to the FedEx warehouse 5 minutes away to p/u
3) I cannot even go to the warehouse an hour away and pick it up UNTIL they have tried to deliver it three times
4) I cannot request a specific delivery time (people are home after 2pm), let alone get an estimated delivery time

Heck, I could tell them no one will be home, but if they do not waste their time stopping here...
it will not count as a failed attempt! Why would Sony work such a horrible contract?

HP through FedEx had one failed delivery, I drove right down to the FedEx warehouse five minutes away and had my laptop in my hands about three minutes after getting there! So painless!

LESSON: Anyone ordering from Sony Style, for your own sake put an address you know someone will be at to sign.
I have been purchasing things online that required signatures for years, and never have I been told I cannot walk in and pick it up after the first delivery attempt.
NEVER!

EDIT: P.S.
I have been told by every single person at FedEx this is due to the Sony contract (or some people said the service Sony uses)- so I know this is a Sony issue, not FedEx issue.