Lenovo Returns

So my brother ordered a T410s through IBM epp during a cyber monday sale with me telling him all along that new models will be out in a month.
I gave him some relief though by stating that they likely offer a 30 day return so if he likes the new stuff he can get an exchange.

Well now its roughly 3 weeks since payment and he still hasnt received it.
More importantly, Ive discovered that not only is it not a 30 day return policy, but there is a 15% restocking fee, even for unopened items.
!?
Its 2010, almost 2011, and we're still forced to deal with such terrible return policies? I cant think of any other retailers with such a policy besides BestBuy.
In addition, the 21 day return is from the date the invoice is sent.
How does that make sense?

Anyway, I came here to ask whether ordering through IBM epp will give him some sort of preferential treatment in getting that fee waived.
Anyone have experience with lenovo returns and knows how they handle this stuff?

Thanks.

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